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Zachary was professional, very knowledgeable, wore shoe covers inside, and did a great job in his overall diagnosis and coming back out to install the new parts. A very pleasant demeanor and easy to work with! Thank you!
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Thoroughly done.
Response from Garner Heating & Air Conditioning Inc:
We’re so happy you loved your experience and can’t wait to have you back for your next service appointment.
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We’ve bn with Garner for over 20 years. Appreciate the knowledgeable, honest and professional service n demeanor.
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I highly recommend Garner Heating and Air Conditioning. My service person, Elijah, was responsive and knowledgeable and was able to identify and repair the issues with my ductless AC/ Heat unit in a timely manner. The new part was received the very next day and Elijah had my unit back up and running immediately with a new blower motor and refrigerant. Thank you Elijah!
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Zach is always prompt and friendly. He’s very thorough in his explanations as to what he’s doing and what he’s found.
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Brendan was top-notch! He arrived on time, did a thorough job of checking my heating system for any needed repairs, leaks, etc. and gave me a full written and verbal report. He was professional, friendly and answered all my questions. I’ve always been very impressed with the quality of service Garner has provided for me in my current home, as well as my former house in Kyle.
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Dr. Irwin gave me the facts I needed to know. In a gentle manner. Thank You for that.
Response from Garner Heating & Air Conditioning Inc:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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I’m waiting on the invoice
Response from Garner Heating & Air Conditioning Inc:
We are happy to hear you had a positive experience!
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Very pleased with Zack's service, courtesy, and professionalism in handling our Heating needs. We were particularly impressed with his explicit attention to explaining his process, materials and consequences to our repair needs.
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I would give Baker the highest rating based on expert, friendly service. With his extensive knowledge of air-conditioning and his easy-going manner, I felt like I could (and did) trust him to provide the best service possible. Ask for Baker by name when you contact Garner for air-conditioning and heating needs--you won't be disappointed!
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Friendly, competent, on time. Everything I want. He's a keeper. Give him a raise.
Response from Garner Heating & Air Conditioning Inc:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Very thorough and conscientious. He spent more time than any past techs checking our systems
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Omar was a polite and knowledgeable technician.
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Upon arrival, the homeowner stated that he noticed his thermostat will continue to run in cooling, 2-3 degrees below the set temperature. Performed the cooling maintenance. Checked all electrical, mechanical, safety and performance of the system. Cleared and treated the drain line and washed the outdoor coil. Customer supplied filter for replacement. I cycled the thermostat multiple times to try to recreate the issue, but the system ran fine each time. No major issues found.
Performed cooling maintenance on one straight cool system. Checked electrical, mechanical, safety and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I found that the secondary drain pan (38x32) has a lot of rust on it. I informed the customer and presented options for repair. No other major issues were found. System is operation at this time.
Cool check on horizontal air handler heat pump system completed. Indoor blower wheel and coil are clean. Float switches tested. Drain line flushed multiple times. Had a conversation with the homeowner about potential issues with the drain and that they may need to have a plumber come out if they have issues with the drain this Summer. Heat pump coil cleaned. Capacitor within range and amp draws are good. I did find that the condenser fan motor is showing signs of overheating. Also, the contactor shows wear and pitting. No other major issues found
Arrived for a cool check on a horizontal furnace zone system. Replaced all six air filters. Cleared and treated the condensation drain line. Checked electrical upstairs as well as cleanliness of furnace. Proceeded outside to the condenser, cleaned coils and checked all electrical. The condenser fan motor is in good shape, but the outdoor capacitor is below manufacture specs. I recommended replacement of the capacitor, but the customer declined. Checked refrigerant levels and they are within spec. Both thermostats were cycled and the unit is cooling at this time.
Single system cooling check completed. The evaporator coil and condenser coil are clean. All electrical is within manufacture specs. Unable to check refrigerant levels due to ambient temperature. The contactor is old and showing its age. No other major issues found. The system is operating properly at this time.
I cleared the drain and rinse out the condenser coil. During my evaluation of the system, I discovered that for its age it’s in great shape. Both the indoor and outdoor motors are oil free and running properly. The contactor is nice and clean. The outdoor capacitor is running within spec. The refrigerant charge is proper for the machine. No recommendations were made at this time. System is in working order at completion of appointment.
Performed cooling maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. While performing maintenance, I found that the system is low on R410-A refrigerant, and the system does not have a water safety switch. The evaporator coil is very rusted, but I was unable to locate a leak at this time. I sent over the estimate for the repairs as well as an estimate for replacing the evaporator coil. No other major issues were found. System is running at this time.
We arrived at the home to find the system off. We immediately got to work and replaced the zone control board and the blower motor. I made new connections with the zone control board transformer using WAGO lever nuts. I made sure to install a standalone transformer for the zone control board. Chey replaced the upstairs thermostat and programmed it. I programmed the zone control board. We went outside and replaced the capacitor and then tested the system. The system came on and ran properly. System is in working order at completion of appointment.
Performed cooling maintenance on two straight cool systems. Checked all electrical, mechanical and performance of both systems. Cleared and treated the drain lines and washed both outdoor coils. I found that the condenser fan motor for the system #1 is leaking lubricant. I informed the customer and presented options for repair. She chose to have the motor replaced at this time. I replaced the motor and cycled power at the thermostat. No other issues were found. Both systems are operational at this time.
Performed cooling maintenance on one heat pump system. Checked all electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. I found a loose connection at the transformer on the condenser. I tightened and secured the connection. No other major issues were found. System is working at this time.
Performed cooling maintenance on one straight cool system. Checked the electrical, mechanical and performance of the system. Cleared and treated the drain line and washed the outdoor coil. The media filter was not very dirty and the customer chose to leave it as it is. No major issues were found. System is operational at this time. See attached checklist for full tune-up details.
The homeowner informed me that the system on the garage side had been making a popping noise at the disconnect and that the lights had been flickering inside. I made a note of that and went over both systems. I made sure to get the drain lines cleared and did a thorough rinse on both condensers. I also made sure to remove the leaves and debris from the bottom of both condensers. I discovered that the disconnect on the garage side AC has burnt and pitted contacts that were arcing when voltage was applied. I made the homeowner an option to get that disconnect replaced and he elected to have me do the work. I replaced the disconnect and made sure everything was nice and tight. Overall, the systems are in decent shape. They’re both in operational shape and running much better now than they were. Systems are in working order at completion of service. See attached checklist for full tune-up details.
Condenser fan motor was replaced. System was function checked and was running at the time of departure.
Installed new Solaris air purifier and confirmed everything is working at this time.
Service diagnostic found that the capacitor on the condenser unit has failed. Condenser fan motor is also showing signs of overheating. Options for repair were presented to the homeowner and he chose to have the capacitor replaced today. I replaced the capacitor and function checked the system. The system is now operational.