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Overall Experience
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Overall Experience
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Garner HVAC has always provided greta service every time I have called them.
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Fixed my problem. Elijah was courteous and polite and friendly.
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On time, superior equipment and op notch installation. All guaranteed and backed by prompt service to f needed. There may be some who are a little cheaper but not with this level of quality
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Explained every step… great attitude!
Response from Garner Heating & Air Conditioning Inc:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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I have used Garner HVAC several times and have always been satisfied.
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We had Matt F. Come to help us at our house and he was just exceptional. He has a lot of knowledge on the subject and worked so hard for hours to pinpoint exactly was was wrong with our A/C. He got it all fixed up and was so kind and pleasant to work with the whole time. We were very glad to have found a company who seems honest and like they care a lot about the work they do.
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Great customer service! Matt was very knowledgeable, answered all our questions, professional, friendly and courteous! Garner has always provided us with good care!
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Omar, the service technician, was very polite and conscientious.
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AC cool check completed on a horizontal Lennox gas system. Drain line was flushed and treated. Condenser coil was cleaned. I found the indoor torque booster below manufacturer specifications. I presented repair options to the homeowner and she chose to replace the indoor torque booster. I replaced the torque booster and cycled the system. The system was running at completion of service.
On arrival, I found that the system was shut off and interior house temp reached 83°. I set the thermostat to cool mode and allowed system to run while checking over operations. I found the condenser coil was dirty which was causing poor heat transfer of the refrigerant. I also noted that the breaker that services the package unit in the panel was oversized for the system. Currently installed is a 50amp breaker, and the package unit requires a max breaker size of 35amps. Did test and verify all other electrical and mechanical components were operating within manufacturer specifications for operation. Did note ducting is restricted in size for the 3 ton unit. System was operating at a .95inWC, with a max rating of .50inWC per manufacture guidelines. Returned same day to complete repairs. Disassembled the outdoor package unit, split stacked coils and cleaned with condenser coil cleaning. Rinsed coils clean and clear, and assembled unit back together. Installed proper size breaker at
Service diagnostic found the outdoor contactor had ants in it and was not passing power to the outdoor compressor and fan motor. I spoke with the homeowner and he chose to have the contactor replaced. I replaced the outdoor contactor and secured the outdoor compressor wiring. Also washed the outdoor coil at no additional cost. Function tested the system and it is now operational.
Installed Carrier furnace. Installed new extended supply plenum and new return plenum. Installed new collars. Attatched existing ductwork and sealed all connections with mastic. Rebuilt and insulated primary and secondary drain line. Replaced secondary drain pan. Installed SS2 safety switch and cleared drain and verified operation. Installed Ecobee pro thermostat. Installed Carrier condenser and replaced disconnect and whip. Ran low voltage in 1/2 inch seal tite. Weighed in additional charge to meet manufacturer specifications. Everything is working at completion of service.
Diagnostics found the downstairs unit primary drain clogged, tripping the float switch. I also found both outdoor capacitors well below manufacturer specs. I went over repair options with the homeowner and he chose to resolve the drain line issue on the downstairs unit and replace both outdoor capacitors at this time. I completed the work and cycled the systems on. Both systems are operating at time of departure.
Installed new Payne heat pump. Installed new extended supply plenum. Installed new plywood overlay. Re used existing thermostat. Rebuilt, cleared and insulated primary drain line. Installed SS2 Safety float switch. Installed all pre existing duct work and sealed all seams with mastic. Installed new outdoor disconnect. Ran low voltage in 1/2 inch sealtite. Pressure tested lineset and pulled a vacuum. Weighed in additional charge to meet manufacturer specifications. Tested system operation. Everything is working at completion of service.
Performed AC tune-up on a Trane straight cool system. Checked the electrical, mechanical, and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. Verified outdoor compressor wiring is secure and washed the outdoor coil. No major issues were found. The system is operational at this time.
Performed AC tune-up on a Carrier straight cool system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line and cleaned the exterior of the furnace. I replaced the high voltage wire nuts with a Wago wire connector. Also found the pressure switch wiring was rubbing out on the inducer motor. I secured the wiring to prevent any electrical damage. I also found there is no water safety switch on the secondary drain line and the outdoor fan motor is showing wear and tear. No other major issues were found. The system is operational at this time.
AC cool check completed on a horizontal gas system. Drain line was flushed and treated. Condenser coils were cleaned. I found some buildup on the blower wheel and lubricant leaking from the condenser fan motor. I also found leakage of cold air from the furnace and ducts and recommend a complete furnace and duct sealing. I went over my findings and presented repair options to the homeowner.
AC cool check completed on horizontal Carrier gas system. Drain line was flushed and treated. Condenser coils were cleaned. All electrical and mechanical components are within manufacturer specifications. No major issues were found. The system was running at completion of service.
Customer noticed the house was warmer than normal. I went through the system and found that the primary condensate line had backed up, tripping the emergency water safety switch. I also found that the outdoor run capacitor has fallen below rated value across both the HERM and FAN terminals. Customers approved the immediate repairs. I cleaned and cleared the primary condensate drain line and installed a new outdoor run capacitor. I also installed all new wiring terminal connections to ensure a proper and secure fit across terminals. I started up the system and verified operation. Everything is running at completion of service.
Performed a/c tune-up on a Carrier straight cool system. Checked the electrical, mechanical and performance systems of the unit. Cleared, cleaned, flushed and treated the drain line. Cleaned the exterior of the furnace and washed the outdoor coil. I corrected the airflow of the system and found the static pressure of the system is at .83 total static which is higher than recommended by the manufacturer. No other issues were found. The system is operational at this time.
AC cool check completed on horizontal Carrier heat pump. Drain line was flushed and treated. Condenser coils were cleaned. All mechanical and electrical components are within manufacturer specifications. UV lights still operational, surge protection still good. The system was cooling at time of departure.
Service diagnostic found that the safety switch inside the primary condensate drain line was rapidly tripping when water was flowing through the drain. The rapid start stop signal to the condenser unit had overheated the compressor. Options for repair were presented to the homeowner, he chose to have the safety switch moved to the secondary drain line. Cooled the compressor with water and installed a safety switch in the secondary drain line so that if it trips, the switch turns off the condenser and the condenser stays off. I function tested the system and the system was running at the completion of service.
Diagnostics found the outdoor torque booster dead on the fan side with burned wiring. I presented repair options to the homeowner and Hillary chose to have the torque booster replaced. I replaced the torque booster and function tested the system. The system is running at completion of service.